FAQ
How do I choose a suitable scale?
It shall be selected according to the use scenario (household/commercial/industrial), weighing range (such as 1-15kg for household use, 30-300kg for commercial use and 1-5000kg for industrial use), accuracy requirements (such as 0.1g for household use, 1g for commercial use and 10g for industrial use) and functional requirements (such as pricing, counting, APP connection, waterproof and fall prevention). Portable and accurate models are recommended for household use. The shop selects the price/count integration model, and the factory/logistics selects the high-temperature/impact resistant industrial electronic scale.
What is the difference between a pricing scale and a counting scale? Is it universal?
The core function of the pricing scale is "weight × unit price=total price", which is suitable for retail scenes such as vegetable court and supermarket; The counter balance realizes parts and commodity piece count through "unit weight × quantity=total weight", which is suitable for factory and warehouse inventory. Some high-end models support dual mode switching, but it is recommended to select corresponding functional models in special scenes, so the accuracy is more suitable for the needs.
What is the relationship between the range and accuracy of the electronic scale? The larger the range, the lower the accuracy?
Generally, the measuring range is inversely proportional to the accuracy. Under the same technical specification, the bigger the measuring range is, the bigger the allowable error range is (for example, the accuracy of 15kg household scale is 0.1g, and the accuracy of 300kg commercial scale is 1g). However, the high-quality electronic scale will reduce the error through sensor optimization. The industrial large weighing electronic scale can be customized with high-precision model (e.g. 1000kg measuring range accuracy of 5g), and the details shall be confirmed by the customer service
Is the "scale value" and "accuracy" of the electronic scale the same?
No. The scale value is the minimum unit (e.g. 0.1g, 1g) displayed by the electronic scale, and the accuracy is the deviation range (e.g. ± 0.1g) between the measurement result and the actual weight. High-quality electronic scale will be marked with "maximum allowable error" (e.g. Class III scale, error ≤ ± 1g when measuring range ≤ 5kg), and attention shall be paid to both scale value and accuracy level during purchase.
What power supply modes does the scale support? How long does it last?
The mainstream electronic scale supports the dual mode of "battery power+USB charging". The household model has built-in lithium battery and 30-60 days of endurance (single charge); For commercial/industrial models, battery+power adapter can be selected for dual power supply, so as to avoid the impact of power failure on use. The specific endurance is subject to the product parameters.
What is the sensor material of the electronic scale? Are they durable?
The core sensor is made of stainless steel or aluminum alloy, which is resistant to corrosion and impact. After 100000 weighing tests, it can be guaranteed for 1-3 years in normal use. Household models avoid falling and heavy pressure, and commercial/industrial models regularly clean the sensor surface to extend its service life.
Can the electronic scale be connected to the mobile APP? What functions are supported?
Most smart models support bluetooth connection to mobile APP (compatible with iOS/Android system), which can realize: ① automatic recording and trend analysis of weighing data; ② One-key calculation of pricing amount and bill export; ③ Share data among multiple people (such as family weight management and shop reconciliation); ④ Low battery reminder, calibration reminder, etc., subject to product description.
What is the warranty period of the electronic scale? What is the scope of warranty?
The warranty period for household use is 1 year, 1-2 years for commercial use and 2-3 years for industrial use (subject to the product page). The warranty covers non-human damage of sensor, display screen, mainboard and other core parts, and the warranty period of consumables (such as battery) is 3 months.
How to apply for after-sales service in case of failure during use?
Application can be made in three ways: ① the "After-sales Center" on the official website shall submit the fault description+order number+product photo, and respond within 24 hours; ② Call the 400 customer service hotline, and the professional engineer guides the troubleshooting remotely; ③ On-site inspection and maintenance at the nearest offline service point (300 service points nationwide), and on-site service (industrial fund). The non-artificial fault shall be repaired for free, and only the cost of accessories shall be charged except for warranty.
Is there any discount for batch purchase? Support customized logo and functions?
Batch purchase (10 sets and above) can enjoy ladder discount. The higher the purchase volume, the higher the discount. For specific quotation, please contact the business manager. It supports enterprise customization, including body logo printing and function customization (such as exclusive range, pricing formula and data docking ERP system), with customization period of 7-15 workdays.